Welcome to Nevilles

What we’re about

Since 1965, Nevilles have provided tableware and light catering equipment to the UK and Eire hospitality industry. As a family owned and managed business, Nevilles places great value upon developing strong working relationships with our customers. Through our committed staff and the Genware product range, Nevilles is dedicated to supporting the growth and progress of our customers and to create a positive business experience.

 

We’ve developed great people

The team at Nevilles pride themselves on their ability to help grow business relationships with our customers. Our success depends on our people. That’s why upon joining Nevilles, each new member of staff completes a comprehensive induction taking them through all facets of the business. We want our people to find their roles challenging yet rewarding and create a great work environment where our team share in the success of Nevilles.

We’re committed to our corporate vision

As a company, our vision is to be recognised as the preferred supplier of tableware and light catering equipment to the food service industry in the UK and Eire. In 2016 Nevilles were recognised by the London Stock Exchange as one of 1,000 companies to inspire Britain.

Furthermore, we have introduced a competitive mind set with our strategic aims:

• To develop world class customer listening processes

• To have a reputation for competitive pricing

• To source and stock the right product range

• To achieve next day delivery targets of 99%

• To support and enable our customers to grow

Quality Assured

The Genware product range is sourced from trusted suppliers from across the globe. We have a dedicated team based in Hong Kong who oversee the procurement of our products at source and deal with manufactures to ensure the continuous quality of the Genware product range.

In addition to this, in the UK, Nevilles employs a dedicated Quality Assurance team, who continuously test and measure the quality of our stock.


Precise Operations

As orders come through to Nevilles they are quickly managed by our sales team and processed via the warehouse for immediate packing and dispatch. Our fully trained warehouse staff are guided by a precise operational system that flows seamlessly and allows for our logistics to run like clockwork. Utilising the latest IT technology and the benefits of a motivated work force, you can rest assured that your order will be processed and packaged with service second to none.


Same Day Dispatch

At Nevilles, we understand the importance of getting you the right product when you need it. That’s why we have industry leading availability of our entire product range to meet high demand. We believe that orders should be delivered on time, every time. Furthermore, any orders placed before 5pm (excluding Eire) will benefit from same day dispatch, guaranteeing your next day delivery. Our trusted couriers travel the length and breadth of the UK and Eire delivering the Genware range.


ISO 9001:2015 Certificated

Quality assurance involves identifying processes, applying standards, assessing performance and providing guidelines, templates and tools to enable and sustain improvement.  In order to achieve and maintain a good level of quality, Neville UK PLC aims to provide employees with a framework to ensure sufficient action is being taken to meet the quality objective set and to meet external audit standards and requirements.

Nevilles have dedicated resources, ensuring all product deliveries are checked and approved for sale, with ongoing stock checking and batch verification.  Any items that fail to meet our expectations, or fail whilst in use by our customers, are reviewed and where improvements are identified, these are fed back through Nevilles supply chain.

Quality is important to our business because we value our customers.  We strive to provide our customers with products and services which meet and even exceed their expectations.  We are committed to continuous improvement and our aim is to have a Quality Management System which provides a framework for measuring and improving performance.


We don't just develop products, we develop partnerships

Nevilles recognises the significance of delivering not only quality, fit for purpose products but also a unique, personal customer service experience. Our dedicated sales team have a wealth of expertise in building and maintaining trust with our customers. Our aim is to strive for continuous improvement and consistently go the extra mile for our customers.

With competitive pricing, dedicated and knowledgeable staff, quality assured products in stock and next day delivery available; you can rest assured that we at Nevilles are working hard to be your preferred supplier for quality tableware and light catering equipment. So speak to us today to see how we can help you to develop your business.