The goods you have sent me are damaged

Please email withing 4 working days to report any damages. Notification outside this timescale cannot be credited. 

We now also require a photograph of the damaged product and/or packaging. This helps us to see what the issue is and resolve it as quickly as possible. It also feeds into our continuous improvement programme which has a specific focus on improving our processes so that we reduce damages/breakages and consequently improve the overall 'customer experience'.

We cannot accept liability for damaged goods which are sent on through your own carriers or other form of transport.

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