About Us

Since 1965, Nevilles have provided tableware and light catering equipment to the hospitality industry. As a family owned and managed business, Nevilles places great value upon developing strong working relationships with our customers. Through our committed staff and the GenWare product range, Nevilles is dedicated to supporting the growth and progress of our customers and to create a positive business experience.

Developing Strong Relationships

Nevilles places great value upon developing strong working relationships with our customers. Through our committed staff and the GenWare product range, Nevilles is dedicated to supporting the growth and progress of our customers and to create a positive business experience.

Nevilles also recognises the significance of delivering not only quality, fit for purpose products but also a unique, personal customer service experience. Our dedicated sales team have a wealth of expertise in building and maintaining trust with our customers, with our world class customer listening processes. Our aim is to strive for continuous improvement and consistently go the extra mile for our customers.

 

The GenWare Brand

Our New Product Development programme launches over 400 products a year, spanning both front and back of house. These are split between 4 launches a year, with each launch supported by a main brochure or new product supplement. Every launch is 

supported by a wealth of lifestyle photography, which is supplied to our distributors for their marketing material.

Our innovative new product development, enables our customers to successfully grow and to support our end users to become trend setters on the high street.

 
 

Distribution

  • 100,000 ft capacity
  • 7,800 pallet storage capacity
  • 8,000 consignments per month
  • 24 hours in operation
  • 5,274 pick faces

Precise Operations

As orders come through to Nevilles they are quickly managed by our sales team and processed via the warehouse for immediate packing and dispatch. Our fully trained warehouse staff are guided by a precise operational system that flows seamlessly and allows for our logistics to run like clockwork. Utilising the latest IT technology and the benefits of a motivated work force, you can rest assured that your order will be processed and packaged with service second to none.

 

Same Day Dispatch

At Nevilles, we understand the importance of getting you the right product when you need it. That’s why we have industry leading availability of our entire product range to meet high demand. We believe that orders should be delivered on time, every time. Furthermore, any orders placed before 5pm (excluding Eire) will benefit from same day dispatch, with next day delivery. Our trusted couriers travel the length and breadth of the UK and Eire delivering the GenWare range.

 

Quality Assured

The GenWare product range is sourced from trusted suppliers from across the globe. We have a dedicated team based in Hong Kong who oversee the procurement of our products at source and deal with manufacturers to ensure the continuous quality of the GenWare product range.

In addition to this, in the UK, Nevilles employs a dedicated Quality Assurance team of four, who continuously test and measure the quality of our stock. All product deliveries are checked and approved for sale, with ongoing stock checking and batch verification.  Any items that fail to meet our expectations, or fail whilst in use by our customers, are reviewed and where improvements are identified, these are fed back through the Nevilles supply chain.

 

ISO 9001:2015 Certificated

Quality assurance involves identifying processes, applying standards, assessing performance and providing guidelines, templates and tools to enable and sustain improvement. 

Quality is important to our business because we value our customers.  We strive to provide our customers with products and services which meet and even exceed their expectations.  We are committed to continuous improvement and our aim is to have a Quality Management System which provides a framework for measuring and improving performance.