Quality assurance involves identifying processes, applying standards, assessing performance and providing guidelines, templates and tools to enable and sustain improvement. In order to achieve and maintain a good level of quality, Nevilles aims to provide employees with a framework to ensure sufficient action is being taken to meet the quality objectives set and to meet external audit standards and requirements.  This is in line with the company’s Quality Management System and meets with ISO 9001:2015.

Nevilles have dedicated resources, ensuring all product deliveries are checked and approved for sale, with on-going stock checking and batch verification. Any items that fail to meet our expectations, or fail whilst in use by our customers, are reviewed and where improvements are identified, these are fed back through Nevilles supply chain.

Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations, alongside meeting statutory and regulatory requirements.  We are committed to continuous improvement and our aim is to have a Quality Management System which provides a framework for measuring and improving performance.

 

Andrew Neville

Managing Director

March 2020

 

Quality Assurance Policy