The Process
We have two dedicated operations team members who spend 100% of their time picking sample requests.
Items are picked individually from product cartons, preserving as much original packaging as possible for protection. Glassware is kept free of dirt and dust by being placed in protective individual plastic bags.
The items are then put into our pack process for carrier dispatch, where they are packed with protective materials to reduce breakage. The carton is then dispatched individually, with a sample dispatch note, and boxes clearly marked with Free of Charge Samples.
In the last 12 months we picked, packed and dispatched over 11,000 sample orders with over 70,000 products, to enable our customers to grow their business.
Samples are sent out carriage free. We take on the cost of carriage on sample requests, as a part of our commitment to helping you develop business.
Selected lines are not available as samples
We believe that in order to sell, samples of all GenWare products are not needed, or the product is not cost effective to provide as samples. We review these quarterly. On our website we show with the following icon if no samples are available for these lines:
If you try and order these samples on our website, then the product will not appear.
If you wish to see these lines, then please place these on a normal order. These lines will be chargeable.