What is your returns policy?

Nevilles Delivery Depot, Unit 5, Viking Way, Erith, Kent, DA8 1EW.

Any issues will be dealt with by the Customer Services Team within 24 hours of receipt of notification of any damages/faults/errors/general returns.

I no longer require the goods I purchased?

Goods need to be reported and returned within 15 days from date of invoice (18 days from invoice for Republic of Ireland and Channel Islands).  Please email customersupport@nevilleuk.com with the completed returns form.

All returns are discretionary. A restocking charge of 15% of the goods or £15 whichever is the greater will apply to any authorised returns.

Should you wish to return goods that are no longer required, we require a reason for the return; this is to help us understand why the goods were no longer required.

Goods that are no longer required need to be returned by yourselves to Nevilles.  Prior to returning you will need to obtain a Returns Number. Please email customersupport@nevilleuk.com to confirm this.

Goods must be returned to us in a saleable condition, the goods need to be returned in original packaging and no labels or writing on any of the packaging as this will void the product for credit.

Any goods that are returned to us that have not been reported and a Returns Number not obtained will be disposed of immediately.

It is at Nevilles discretion should we wish to accept the goods back.

Some examples of what we would not be able to accept back:


The below has had a label added to the product:


Boxes have been written on below/labels therefore we would not be able to resell these.


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