Help Centre

Products

Where can I find additional information on a product?What is the Product Portal?Where can I locate pack sizes?Where can I find discontinued items?Return of a discontinued item?Is the pricing per piece or per pack?How can I search for a product?How can I find out what’s in stock?Are samples available on all products?Unable to locate an item via the website?Where can I find discontinued items?

Orders

When are samples dispatched?How can I order samples?Do I order all items in pieces?What is the order cut off time?Is there a minimum order value?What are the delivery options / service?Can I purchase from the EU warehouse?How can I track my order?

Contact

How do I contact Customer Support?How do I find a Distributor?

Customer Support

Can I cancel / amend my back orders?Can I return goods?I have received damaged goods?Incorrect items received?Missing items or delivery?

General Information

Can I have a sample?Do I need to be logged in to use the website?How can I become a Distributor?How can I find Food Safety certificates?How do I get a login?Is it in stock?What does “additional available in 1 day” mean?What does “waiting for confirmed shipment date” mean?Where can I find next expected date?

Hendi

Hendi – Faulty / Repairs required?Where can I find additional information on Hendi Items?

Marketing Support

Where can I find your product listing and lifestyle images?How can I get a Brochure?How do I use the e-brochure?Where can I find a standard pricelist ? ( list price in GBP or Euro)

My Account

Can I access my invoices online?Can I find a list of back orders?Can I look at my order history?Can I pay my invoices online?How can I find any credit notes?How can I find my invoices?How do I find out my account details?How do I know if something has been dispatched?How do I obtain a pricelist?I have saved a basket, where is it kept?Who is my sales manager?

Returns

I have a shortage on my order?I've had the wrong goods delivered, what should I do?The goods are faulty, what should I do?The goods you have sent me are damagedWhat is your returns policy?