Help Centre

Products

Where can I find additional information on a product? What is the Product Portal? Where can I locate pack sizes? Where can I find discontinued items? Return of a discontinued item? Is the pricing per piece or per pack? How can I search for a product? How can I find out what’s in stock? Are samples available on all products? Unable to locate an item via the website? Where can I find discontinued items?

Orders

When are samples dispatched? How can I order samples? Do I order all items in pieces? What is the order cut off time? Is there a minimum order value? What are the delivery options / service? Can I purchase from the EU warehouse? How can I track my order?

Contact

How do I contact Customer Support? How do I find a Distributor?

Customer Support

Can I cancel / amend my back orders? Can I return goods? I have received damaged goods? Incorrect items received? Missing items or delivery?

General Information

Can I have a sample? Do I need to be logged in to use the website? How can I become a Distributor? How can I find Food Safety certificates? How do I get a login? Is it in stock? What does “additional available in 1 day” mean? What does “waiting for confirmed shipment date” mean? Where can I find next expected date?

Hendi

Hendi – Faulty / Repairs required? Where can I find additional information on Hendi Items?

Marketing Support

Where can I find your product listing and lifestyle images? How can I get a Brochure? How do I use the e-brochure? Where can I find a standard pricelist ? ( list price in GBP or Euro)

My Account

Can I access my invoices online? Can I find a list of back orders? Can I look at my order history? Can I pay my invoices online? How can I find any credit notes? How can I find my invoices? How do I find out my account details? How do I know if something has been dispatched? How do I obtain a pricelist? I have saved a basket, where is it kept? Who is my sales manager?

Returns

I have a shortage on my order? I've had the wrong goods delivered, what should I do? The goods are faulty, what should I do? The goods you have sent me are damaged What is your returns policy?